Can I Change The Products Once I Have Placed An Order .
Unfortunately, we cannot change the product once order placed.
I Have Not Received My Order, But My Order Status Is Showing Delivered. What Should I Do .
In case the order is not delivered, please contact our customer support or the assigned courier company for assistance.
What Is The Estimated Time Of Delivery For My Order .
Orders are generally delivered within the time frame specified in the shipping method chosen by the customer at checkout.
When customs are required to be paid by the customer, delivery will be confirmed after the charges are paid.
Do I Get A Call Before Delivery .
Yes, you will get a call/SMS from the courier company prior to delivery. You can schedule the delivery accordingly.
Do I Need To Pay Anything At The Time Of Delivery .
If the option is available in your country. You can choose to pay customs, duties, and taxes upfront or at the time of delivery. This option is available and calculated at the time of the checkout.
Depending on the country. Customs, duties, and taxes may be charged upfront and calculated at the checkout. The customer does not have to pay anything at the time of delivery and if any amount is charged by the courier company, please contact our customer support for assistance.
In some countries, the customs, duties, and taxes are not charged upfront. The customer will need to pay these charges to the assigned courier service.
Can Deliver My Order In Multiple Shipments .
Items in your order may be shipped to you in multiple shipments so that they get to you as fast as possible!
But don’t worry! Any shipping is added only once to your order. You do not have to pay these again if you are receiving your order over multiple shipments.
Do I Need To Pay Any Extra Amount For Customs After Placing An Order .
If customs have been paid upfront: The customer does not have to pay anything at the time of delivery and if any amount is charged by the courier company, please contact our customer support for assistance.
In the case that customs, duties, and taxes are not charged upfront. The customer will need to pay these charges at the time of the delivery.
Who Will Be Responsible For Customs Clearance .
The courier company usually takes care of the customs clearance procedure. However, the customs authority might require an urgent declaration or additional documents from the customer. You will need to provide all required documents and paperwork as soon as possible to the courier company so that they can present them to the customs authority.
When the customs are not paid upfront with the order, the customer is responsible for paying customs charges, arranging necessary documentation, and getting the shipment cleared from customs.
What Will Happen If The Shipment Is Stuck In Customs .
As to each such purchase made by the customer through the wallartdiy website, the recipient in the destination country in all instances shall be the “Importer of Record” and must comply with all the laws and regulations of said destination country for the product(s) purchased through the wallartdiy Website.
The courier company usually takes care of the customs clearance procedure. In case the shipment is held at the customs clearance processes due to missing or absence of proper paperwork/documents/declaration/ government license or certificates required from the ‘Importer of Record’:
If the ‘Importer of Record’ fails to provide the required documents and paperwork to the custom authorities and as a result the product(s) are confiscated by the customs, wallartdiy will not issue a refund. Therefore, we strongly recommend that you make advance preparations & submit the relevant documents when requested by the custom authorities.
If the shipment is returned to our warehouse in case of missing/absent paperwork etc. from the customer’s side, wallartdiywill only refund the purchase price of the product(s) to the customer. Shipping and return charges will not be included in the refund.
What Are The Factors Which Play An Important Role In Estimating Customs Fees .
Product category and price
Shipping costs and package weight
Customs clearance channel
Storage charges may apply if there is any delay in submitting the required paperwork.
Customs duty-based import taxes
Import duties are levied in accordance with the destination country’s tariff schedule.
The customer may receive multiple shipments for a single order; customs charges will be applied to every shipment accordingly.
What Are The Documents Required At The Time Of Clearance .
To avoid the delay in the shipment, customs may require the following documents from your side:
National ID
Tax ID
Passport
Proof of Payment
End use of the item
Doctor prescription
NOC
Customs authorities may also require additional documents not listed above. You will be notified by the courier company if a specific document is required for clearance purposes.
Can The Courier Company Ask For Any Other Added Charges For Clearance .
For upfront customs charges, no other charges will be taken.
For customs charges not taken upfront, the following charges may be collected by the courier company:
Disbursement charges
Bonded Storage if customer failed to share required document within time frame
Taxes
Handling fees
Administration charges
Will I Get A Complete Refund During Order Cancellation .
If the shipment is ready for dispatch or is already dispatched from the seller A portion of shipping price will be deducted from the total refund amount affected in the shipment.
If the order/product has been processed by the seller but not yet shipped, the customer is eligible for a full refund
If the order/product has not been created/processed by the seller: the customer is eligible for a full refund.
If the shipment has already left for your country and the Airway bill number is available from the courier company on the tracking page. We will not be able to cancel your order.
How Do I Cancel Order .
Go to your account
Under recently placed option, click on cancel and place your request.
If the order cancellation option is not available, please contact us customer support team for order cancellation.
What Methods Of Online Payment Are Accepted In Different Countries .
Below are the common payment options.
PayPal
VISA/Mastercard
Other payment options can be found at the bottom of the website
What Actions Are Required To Be Taken In The Case Where Payment Has Been Deducted But No Orders Have Been Placed .
Check your bank/card statement and see whether the amount has been reversed in your account.
Wait 24 hours. The discounted amount will be automatically returned to your account. The amount deducted will be automatically reversed into your account.
Contact our support team for further assistance.
How Are Customs Fees Calculated .
For customs paid front: Customs/Import duties and taxes fees levied at checkout are an estimation of the fees and are not exact. If actual customs fees exceed the estimated customs fees taken at the time of placing an order, wallartdiy will pay the additional fees charged.
For customs that have not been paid upfront: Customs/Import Duties & Taxes will be calculated by the customs authorities.
The Order Amount Was Deducted From My Account, However And My Order Status Is Showing On Hold Or Cancelled. What Does That Mean .
On hold or cancelled order status means that we did not receive payment from you. If the order amount was deducted from your account and your order status is still showing on hold or cancelled, You can either wait a few days for the amount to be reversed in your account or contact our customer care for further assistance.
Is It Safe To Buy From wallartdiy .
wallartdiy offers highly secure website with advanced encryption systems for payment process to ensure complete safety and protection to our valuable customers.
Use of Latest Secure Technologies
wallartdiy runs on HTTPS which is a more secure transfer protocol. All communications between your browser and the website are encrypted which means that all transactions are and more secure. All personal information is protected by secured networks to ensure all customer info kept safe and confidential.
In addition, information is encrypted via Secure Socket Layer (SSL) technology and the website is scanned on a regular basis. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Delivery Protection and Refund
At wallartdiy, your package safety matters to us. We are always ready to handle your packages during any delay that might occur due to flight delays or bad weather. We ensure that packages get delivered to you in a timely fashion by streamlining custom clearance procedures and working around national holidays.
wallartdiy believes in best customer service experience, in case of any unlikely event, A full refund is granted as per wallartdiy Refunds Policy.
For complete information please visit our website. If you have any doubts and queries, please feel free to contact us at any time at wallartdiy@hotmail.com. We are always ready and happy to help you and have the best experience with us.